Refund and Returns Policy

At Prexima Crafts, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not happy with your order, please review our Refund and Returns Policy below to understand how we handle cancellations, refunds, and returns.

1. Order Cancellation

You may cancel your order within 48 hours of placing it, provided the order has not yet been processed or shipped.

To request a cancellation, please contact our customer service team immediately at info@preximacrafts.com.

Once an order has been processed or shipped, it cannot be canceled. However, you may return the product in accordance with our Return & Exchange Policy.

2. Refunds

Refunds are processed according to the following guidelines:

Eligibility for Refunds:
A refund will be issued if your order is canceled within the eligible cancellation window or if the product is returned under the conditions outlined in our Return & Exchange Policy (for example, if the product is defective, damaged, or not as described).

Refund Process:
Once your return is received, inspected, and approved, the refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items:
The following items are not eligible for refunds:

• Items marked as Final Sale

• Items that have been used, washed, or altered

• Customized or personalized items

Refund Timeframe:
Refunds are typically processed within 7–10 business days after the returned item is received and inspected. Additional time may be required for the refund to reflect in your account, depending on your payment provider.

3. Returns & Exchanges

If you are not satisfied with your purchase and wish to return or exchange an item, the following conditions apply:

Return Window:
Returns must be initiated within 3 days from the date of delivery.

Condition of Items:
Items must be returned unused, unwashed, and undamaged, with all original tags and packaging intact.

Exchanges:
If you would like to exchange an item for a different size or color, please contact us to check availability. Exchanges will be processed subject to stock availability.

If you receive a defective or incorrect item, please contact us immediately so we can arrange a return and provide a replacement or full refund.

4. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us:
   Email our customer service team at info@preximacrafts.com within the return window to request a return.

2. Return Authorization:
   You will receive return authorization and detailed instructions on how to send back the product.

3. Return Shipping:
   Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for your protection.

4. Refund or Exchange Processing:
   Once we receive and inspect the returned item, we will process your refund or exchange accordingly.

5. Shipping Fees

Shipping charges are non-refundable, except in cases where the return is due to an error on our part (such as incorrect or defective items). Return shipping costs are the responsibility of the customer unless otherwise specified.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at info@preximacrafts.com with your order details and clear photos of the item. We will provide instructions for returning the product and will issue a replacement or a full refund.

7. Exemptions

The following items are not eligible for returns or refunds:

• Customized or personalized items

• Gift cards

• Items purchased during sales or clearance events (unless otherwise stated)

8. Changes to This Policy

Prexima Crafts reserves the right to modify or update this Refund and Returns Policy at any time. We encourage you to review this policy periodically to stay informed of any changes.