Privacy Policy – Prexima Crafts

At Prexima Crafts, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or make a purchase from us.

By using our services, you consent to the practices described in this policy. Please read this document carefully to understand how we handle your data.

1. Information We Collect

We collect the following types of information when you use our website:

Personal Identification Information:
This includes your name, email address, shipping address, billing address, phone number, and payment information. You provide this data when creating an account, making a purchase, or contacting customer service.

Non-Personal Identification Information:
This includes details about your device, browser type, operating system, and general browsing behaviour on our website, such as the pages you visit and the links you click. This information helps us improve your browsing experience.

Cookies:
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and improve site functionality. You can control cookie settings through your browser at any time.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Transactions:
  We use your personal and payment details to process orders, fulfil requests, and communicate with you regarding your purchases.

• To Improve Our Website:
  We analyse non-personal data and user behaviour to improve site functionality, enhance user experience, and develop new features.

• To Communicate With You:
  We may use your contact details to send order updates, respond to customer service inquiries, and inform you about new products, promotions, and offers, unless you choose to opt out of marketing communications.

• To Prevent Fraud and Ensure Security:
  We use your data to protect our website and users from fraudulent activities and to maintain the security of our platform.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your data. Your information is stored in secure networks and is accessible only to a limited number of authorised employees with special access rights.

We use SSL (Secure Socket Layer) encryption to protect sensitive information, such as credit card details, during data transmission.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Payment processors: To complete purchase transactions

• Shipping carriers: To deliver your orders

• Marketing partners: For promotional activities, only if you have opted in to receive such communications

These third parties are required to maintain the confidentiality and security of your data and are not permitted to use your personal information for any other purpose.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request access to the personal information we hold about you

• Correction: Update or correct any inaccurate personal information

• Deletion: Request deletion of your personal data, subject to legal requirements

• Opt-Out of Marketing: Unsubscribe from marketing emails using the link provided or by contacting us directly

6. Retention of Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you choose to delete your account, we will remove your personal information unless retention is required for legal or business reasons.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any external sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through a notice on our website or via email. We encourage you to review this policy periodically to stay informed.