Refund & Return Policy – Prexima Crafts

Prexima Crafts Enterprises (“Prexima Crafts”, “we”, “our”, “us”) aims to provide a reliable and satisfactory shopping experience. This policy outlines the conditions for cancellations, returns, exchanges, and refunds.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided they have not been processed or shipped.

To request cancellation, please contact us at:
Email: info@preximacrafts.com

Once an order has been processed or shipped, it cannot be cancelled.

Returns

Return Window:
Customers may request a return within 7 days of delivery.

Eligibility Conditions:

• Item must be unused and in original condition

• All tags and packaging must be intact

• Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Exchanges

We offer exchanges subject to product availability.

• Exchanges can be requested within the same 7-day window

• Applicable for size, variation, or replacement requests

Refunds

Eligible Cases:

• Damaged product

• Defective item

• Incorrect product delivered

• Approved return request

Process:

• Once the returned item is received and inspected, refunds will be initiated

• Refunds will be credited to the original payment method

Timeline:
Refunds are typically processed within 5–7 business days after approval.
Bank processing time may vary.

Non-Returnable Items

The following items are not eligible for return/refund unless defective:

• Customized or personalized products

• Items marked as “Final Sale”

Damaged / Incorrect Orders

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Share clear photos of the product

We will arrange a replacement or issue a refund after verification.

Return Shipping

• Return shipping costs are to be borne by the customer

• If the return is due to our error (damaged/incorrect product), we will take responsibility

Shipping Charges

Shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

For any return, refund, or exchange request, please contact:

Email: info@preximacrafts.com

We aim to respond within a reasonable timeframe and resolve concerns efficiently.

Policy Updates

We reserve the right to update this policy at any time. Changes will be reflected on this page.